Frequently Asked Questions (FAQ)

Thank you for visiting Moosestrum!

If there's a question you have regarding our store or website, take a look here. If you'd like to contact us, use the link: Contact-Us.

Topics

 

 

 

Frequently Asked Questions 

Product Colors & Printing Variation

The product colors & printing variation on the products sold at Moosestrum may vary slightly from the pictures on our website, and there a few reasons for this, and we'll do our best to go over the reasons for this below. If you have a question about the color of a particular product, please CONTACT US and we'll do our best to help you!  

Color - Product colors cannot be a guaranteed match with the colors in the product photos or descriptions on the website because:

• There is often a slight variation in color from one computer monitor or mobile device display to the next, and colors may vary slightly from what you see on your display.
• The coloring process performed during manufacturing may vary from time to time.
• Color tags and descriptions listed in our products are provided as a means to help you sort through items or get a basic idea of the color of the product. Our color interpretation may vary from yours (for example, we may see Fuchsia, you may see pink), so use the product photos as the deciding factor on color.  

If you aren't happy with the color of an item, we will gladly exchange it for another as long as you send it back within the allowed returns/exchanges time period. But, because this is not considered a product defect, we do not cover the shipping costs. 

 

Can I Purchase on Moosestrum if...
 
Can I purchase from Moosestrum.com if I live in the United States?

Yes, you can purchase from Moosestrum.com without limitations if you live in the United States. We are based in the United States and can sell all products to all customers in the U.S.

 
Can I purchase from Moosestrum.com if I live outside of the United States?

You can purchase from Moosestrum.com if you live outside of the United States in a country where it is not unlawful for us to sell a product to you.

 

 

 

Accounts

Do I need to create an account to make a purchase?

You do not need to create an account to make a purchase.

 
What are the benefits of having a user account on Moosestrum.com?

Having an account can benefit you in the following ways: Your information (name, address, etc.) will be automatically populated when you make a purchase; you'll be able to easily tracking the status of your order from your account; you will be able to see information about past orders; if you have any items assigned to your wishlist these items will be saved for next time.

 
How do I set up and activate an account on your website?

You may set up an account on our website by filling out all information in the fields provided then pressing create. The instructions to activate your account will be sent to your email. If you do not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us using the Contact-Us link at the top of this page.

 

 

 

Payments, Credit Cards 

Is my credit card information stored on your website?

Your credit card information is never stored on our website, this reduces security risks.

 
What payment methods are available?

We accept most Credit/Debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.  

 

Currency
 
What currencies are accepted when paying by credit card?
Most major currencies are accepted when using a credit card. If your country is not available on our currency menu, we have worked to ensure that another that uses your same currency is. For example, Latvia is not available. However, several other countries that use the Euro are available - simply choose one of those.   

How do I change the displayed currency?

Locate the currency dropdown menu at the very bottom the page (will be displaying the currently set language, for example "United States (USD)") . Click on it and a drop-down menu will open with available languages. Click on desired currency. 

 

 

 

Languages

Can I translate the website to my native spoken language?

Moosestrum is available in English, and we are working on translating the website to Spanish and French.

 
How do I translate the displayed language?

That which has been translated can be set from the dropdown menu at the very bottom the page. Select one of the alternate languages in the "language" dropdown menu.

 

 

 

  

Shipping & Delivery

 

For a list of delivery times and shipping costs, see the Moosestrum Shipping Times and Costs Chart.

 

How do I change my shipping address?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if needed.

 

How can I track my order and payments made?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after your order is shipped. Not all orders will have tracking numbers available. This includes many of the items that offer free shipping. If you have any questions about these orders please contact us using the Contact-Us link at the top of this page.

What if my order is lost or damaged?

Please notify us immediately. We take such matters very seriously and will look into individual cases thoroughly. It will also expedite things if you call the shipping company to report any damages. Take a photo of the damage, you'll need to send it to us and/or the shipping company. For lost packages, we'll do what we can to help resolve any issues, but are not responsible for losses attributed to the shipping company.

 

The Moosestrum Shipping Policy can be seen here:

Moosestrum Shipping Policy

 

 

 

Where Graphic Apparel and Accessories are Printed
 

Moosestrum graphic apparel items are printed in the USA. 

 

 

 

Website Issues
 
What if I am having problems accessing your website - Some pages aren't loading properly?

Moosestrum recommends using Google Chrome for accessing our website, as we have found it to represent the site the most true to form as it was designed and coded.

 
What browsers are recommended to best view Moosestrum.com?

We use some of the latest graphics designs, which may not be supported in older browsers. So, it is recommended that you use one of the following browsers to access our website, with number one being the most preferred:

1. Google Chrome Version 12 or newer.

Download the latest Google Chrome here 

* In addition, please ensure that your Javascript and Cookie is enabled on your browser.

2. Microsoft Internet Explorer Version 10 or newer. Download the latest Microsoft Internet Explorer here